Your satisfaction with our product is our top priority! Every ChiaoGoo product purchased through an authorized ChiaoGoo dealer carries a product lifetime guarantee from manufacturing defect. We will replace the defective product, free of charge. For replacement, please fill out the Replacement Request form below and send the faulty ChiaoGoo product (via regular mail) to the following address:
Westing Bridge LLC
PO Box 99759
Troy, MI 48099-9759
Upon receiving the returned defective item and it being authorized for replacement, we will do our best to get that replacement out to you as soon as possible. PLEASE NOTE: Replacement for individuals outside of the United States will only be handled by the retailer from which the product was purchased.