Customer Service

Product Warranty

Every ChiaoGoo product purchased through an authorized ChiaoGoo dealer carries a product lifetime guarantee from manufacturing defect.  Our guarantee does NOT cover normal “wear and tear”, accidents, misuse or abuse.

The following products do NOT qualify for replacement:
* Donated items
* Show or sale samples
* Discontinued items (including those purchased at Tuesday Morning retail stores)
* Items not purchased through an authorized independent retailer

Kinked red (or blue or silver) cables are not covered under our warranty.  There is a multi-strand steel cable inside the nylon that will hold a kink if compromised or pinched.  Our red, blue X-Flex and silver SWIV360 cables are memory-free, meaning they come out of the packaging uncoiled.  They are not kink-free.  This product should be used and stored carefully.

If you are living in the US and have purchased a ChiaoGoo product from an authorized US retailer that deems replacement (per above), you have two options: 1) Contact the retailer from whom you purchased the defective product and see if they are able to replace it for you; 2) Click on “Replacement Request” on the left side of this page, complete and submit the form.  You will then receive an email within 48 hours with questions or further instructions.  If you do not receive an email promptly, please check your spam folder.

PLEASE NOTEIndividuals outside of the United States should first contact the retailer from whom they purchased the product for a replacement.  If the retailer will not assist you then please contact us directly.

Retailers need to contact us OR the distributor from whom you purchased the product directly for a credit or replacement for any defective ChiaoGoo product.

Any additional questions or concerns can be directed to